Thank you for shopping with LUFU Nails. Please review our return and exchange policy carefully before placing your order.
Returns & Exchanges
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used nail sets.
We encourage you to review product details, photos, and our Size Guide carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us assist you quickly, please include:
Your order number
Clear photos showing the issue
Once reviewed, we will arrange a replacement or refund as appropriate.
Non-Returnable Items
The following items are not eligible for return or exchange:
Opened or used nail sets
Items damaged due to improper use or handling
Items reported after 7 days from delivery
Refunds
If a refund is approved, it will be issued to the original payment method within 5–7 business days after approval. Shipping fees are non-refundable unless the return is due to our error.
Questions About Returns or Exchanges
If you have any questions regarding our return or exchange policy, please reach out to us through our Contact page. We’re always here to help 💚
